â–  Public â–  Wholesale â–  Corporate
â–  Pick Up Available (Bass Hill) // $6 Express Delivery (for select areas)
â–  Public â–  Wholesale â–  Corporate
â–  Pick Up Available (Bass Hill) // $6 Express Delivery (for select areas)

FAQ

Please have a read through of the answers to some of the common questions we receive, and if you can't find an answer to your own question, please don't hesitate to contact us.

 

Can I pay with "cash on delivery"?

We offer this for certain bulk or wholesale orders which are within our delivery radius - to find out if you're able to pay with "Cash on Delivery" for your order, please contact us.

For standard individual orders, however, payment is required online as we use third party entities to deliver them.

 

Is there a minimum order amount?

Yes, we have a minimum order amount of $20 for delivery. There is no minimum order amount for pick up orders.

 

Do you have any Gluten Free or Vegan options?

At the moment, no, we do not provide gluten free or vegan options.

 

Our products are made in an environment which contains nuts, there are no safe guards in place to strictly protect against cross contamination in regards to nuts. Our products also contain nuts. Please refrain from consuming our products if you have nut allergies.

 

 Yes! Our cookies are 100% halal!

We are careful to use products that do not contain any gelatin or alcohol. There are no animal products used in our cookies besides eggs, which are halal to consume.
Yes, all our cookies are made using eggs.

When you receive your Crumb Face NYC cookies, transfer them to an airtight container in a cool dry place at room temperature. The cookies are good for two weeks from the day we send them. Anytime after this, the cookies remain edible but the texture of them begins to dry out/become more crunchy. If left sealed, their shelf life is a total of 4 weeks. 

Alternatively, if you've managed to control yourself from eating them all before 7 days, you can freeze them. To freeze, wrap them to protect them from freezer burn and you can store them for 2 months. If reheating from frozen let thaw to room temperature first, then microwave for 15-20 seconds and enjoy!

To store our Edible Cookie Dough Logs, keep refrigerated. Their expiry time is marked on the packaging. 

 

 
Didn't find the answer you were looking for? 
Contact us and we'll be happy to help you out.