Shipping

SYDNEY METRO:

'PICK UP'

- Available from Bass Hill for all orders. Simply place your order and you will be emailed with pick up instructions, date and time.

'AUSPOST/Sendle'

- Available for all orders over $20

- Standard $12 (2-8 business days)

- Express $15 (1-4 business days)

'WEEKDAY RUN'

- Available for orders over $20 that are within Select Areas A
(Yagoona, Bass Hill, Georges Hall, Chester Hill, Lansdowne, Lansvale, Carramar, Villawood, Warwick Farm, Chipping Norton, Moorebank, Liverpool, Lurnea, Casula, Prestons)

- $6 delivery, 1-2 business days.

'WEEKEND RUN'

- Available for orders over $20 that are within Select Areas B
(Yagoona, Bass Hill, Georges Hall, Chester Hill)

- $6 delivery, 1-2 business days.

Free Shipping!

We offer FREE standard shipping on domestic orders above $150. (Excluding Rural / Regional areas as according to Aus Post)

SYDNEY RURAL/REGIONAL:

'AUSPOST/Sendle'

- Available for all orders over $20

- Standard $16 (2-8 business days)

- Express $20 (1-4 business days)

Where Do You Ship?

We offer shipping NSW wide!
We ship orders on Monday - Fridays. Orders placed after 12pm will get shipped the next shipping day.
We are closed on some public holidays. Follow our Instagram account to be updated when: https://www.instagram.com/crumbface.au/

Can I request a specific shipping date and time?

Unfortunately not! We cannot guarantee a specific arrival date for shipping as it usually takes around 1-3 business days once it has left us for you to receive your orders.

For event/corporate orders, however, specific date deliveries are possible as we use our personal delivery drivers. Please contact us with your event details.

How long will it take to ship my order?

We send our packages using Australia Post or Sendle. You will receive a tracking confirmation which you can use on the their tracking websites. Deliveries usually take between 1-3 business days* after it has left us. In some cases, more time is needed for deliveries to be made.

*A business day is Monday to Friday, excluding national holidays.

For Western Australia and regional areas, delivery times may take longer.
We cannot provide any more tracking information than that provided by your tracking number.
If the recipient is not home, and the delivery driver can’t get hold of you with the number provided, then a re-delivery fee may occur.

Do you Deliver to Hospitals, Universities or Police stations?

Unfortunately, due to the nature of these locations having multiple entrances and thousands of people coming and going, there is a high chance of items getting lost once delivered so we do not accept orders to Hospitals, Universities or Police stations.

If you do order to one of these locations, we cannot accept responsibility for packages that are lost once delivered.

Can I place multiple addresses in one order?

Each order can only be delivered/shipped to one address. For multiple addresses/recipients, you will need to make multiple orders.